davya
NY - New York State Centering Exchange
Hello, I am the CenteringPregnancy champion at Rochester Regional Health in Rochester, NY.
Posts: 4
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Post by davya on Oct 23, 2019 15:46:01 GMT -5
Hello, I logged in today to find that I am locked out of 3 of the four sites I manage (Rochester regional Health - at The Women's Center at RRH.). Our accreditation is up to date and license fees. have been paid so I am unclear why this is so. My administrative time dedicated to this task is limited, please look into this swiftly. I am preparing to create the recertification reports for the four sites I manage at RRH. We submit our reports in December/January.
Thank you,
Davya
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Post by Tanya Munroe on Oct 24, 2019 10:24:44 GMT -5
Hi Davya - Thanks so much for working on the annual reports! I just turned this over the our Practice Services team to follow-up on, three licenses are expired in our system: M742 Comienzo Sano
, M2108 Newark-Wayne
, M2107 The Women's Center at Alexander Park so access to all Centering systems is paused. If you believe those have been paid we'll need to have accounting look into that. Accounting is extension 115 if you want to check!
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davya
NY - New York State Centering Exchange
Hello, I am the CenteringPregnancy champion at Rochester Regional Health in Rochester, NY.
Posts: 4
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Post by davya on Oct 24, 2019 12:21:18 GMT -5
Hi Davya - Thanks so much for working on the annual reports! I just turned this over the our Practice Services team to follow-up on, three licenses are expired in our system: M742 Comienzo Sano , M2108 Newark-Wayne , M2107 The Women's Center at Alexander Park so access to all Centering systems is paused. If you believe those have been paid we'll need to have accounting look into that. Accounting is extension 115 if you want to check! The invoices were paid in May when they were sent to us. The dates for invoices were supposed to be changed to January 1 when our reports are due. This was all arranged in April by Amelia Comeau. |
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Post by Tanya Munroe on Oct 24, 2019 13:55:56 GMT -5
Hi Davya - Thanks so much for working on the annual reports! I just turned this over the our Practice Services team to follow-up on, three licenses are expired in our system: M742 Comienzo Sano , M2108 Newark-Wayne , M2107 The Women's Center at Alexander Park so access to all Centering systems is paused. If you believe those have been paid we'll need to have accounting look into that. Accounting is extension 115 if you want to check! The invoices were paid in May when they were sent to us. The dates for invoices were supposed to be changed to January 1 when our reports are due. This was all arranged in April by Amelia Comeau. Thanks for the add'l details I will get on it! |
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Post by lauriep on Oct 30, 2019 6:49:04 GMT -5
Why can't I enter a provider when I have entered her in the past?
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Post by Tanya Munroe on Oct 30, 2019 8:23:37 GMT -5
Why can't I enter a provider when I have entered her in the past? Hi Laurie, If you added a provider facilitator to your staff list in the past, they should be listed under the Practice Info tab --> Manage Staff. You can sort by any of the column headers or use the Filter Name function to find them. They need to have a Role of provider facilitator or staff facilitator for you to be able to add them to a group. It looks like you have 50+ staff records. Please let me know if you are still having trouble! |
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davya
NY - New York State Centering Exchange
Hello, I am the CenteringPregnancy champion at Rochester Regional Health in Rochester, NY.
Posts: 4
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Post by davya on Oct 30, 2019 9:06:27 GMT -5
Thanks for the add'l details I will get on it! In order to prevent this error in the future, CHI needs to correct our contact information and to correct the dates invoices are sent so that our health system is receiving our invoices at a similar time. This issue was supposed to have been corrected by Amelia Comeau in early April of this year: All the invoices were supposed to come to me and were all supposed to be due in January when our reports are due. This is why I was not expecting the invoices until later this year. I have already forwarded the mail trail of this conversation. As you can see, this correction did not take place - these invoices were submitted to a variety of people at different times. I attempted to prevent this in April of this year and am now attempting to take steps to ensure this does not happen in the future. I have called Tanya and left several voice mails, and have emailed several times but have not received a call back or a response to my email. CHI needs updated contact information and RRH needs confirmation regarding where and when invoices will arrive. Please respond to my emails or return my calls.
Davya |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Oct 30, 2019 9:55:33 GMT -5
Hi Davya, thanks for speaking with me today and bringing your concerns to our attention. I will be following up by email this afternoon with confirmation of the annual report due dates and when the invoices will be sent to the correct billing contact. We appreciate your patience!
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mnscott
MI - Michigan Centering Consortium
Posts: 1
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Post by mnscott on Nov 17, 2019 13:11:19 GMT -5
My Centering Counts data is GONE. Does it only save if you are an accredited site? Did this happen with the new upgrade, because all of our data was visible before? kinda freaking out. Melisa
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Post by Tanya Munroe on Nov 20, 2019 9:12:59 GMT -5
My Centering Counts data is GONE. Does it only save if you are an accredited site? Did this happen with the new upgrade, because all of our data was visible before? kinda freaking out. Melisa
Good morning Melisa, As of 11/4/19 I see that you have 5 CPreg groups entered and 3 are completed. Rest assured it's not possible for data to be gone and it has nothing to do with being accredited or not. I will check with our IT folks but if you could also send me a screenshot of what you are seeing that looks off that would be helpful! My email is tmunroe@centeringhealthcare.org |
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Post by dacairns on Feb 26, 2020 11:12:09 GMT -5
Hello, I'd like to manage my groups on Centering Counts, however, I am unable to complete the initial steps. I first select Manage Groups, then Create New Group. In trying to create a new group, it does not allow me to select the group type (Centering Pregnancy vs Centering Parenting) and it does not accept the group name that I have input. Since I am unable to move past these initial steps I am unable to create a group. I also cannot select staff to have administrative access on the site. There may be other limitations that I have but these are the only two things I have attempted to do on the site. Please assist! Thanks. |
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Post by Tanya Munroe on Feb 27, 2020 11:34:03 GMT -5
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Post by dacairns on Mar 2, 2020 11:15:01 GMT -5
I believe we do. Dr. Chae (JFK Family Medicine, NJ) is usually the person who does this. If you can please check into this it would be greatly appreciated.
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Post by Tanya Munroe on Mar 2, 2020 11:51:56 GMT -5
I believe we do. Dr. Chae (JFK Family Medicine, NJ) is usually the person who does this. If you can please check into this it would be greatly appreciated. I just emailed you, hopefully we can get you access soon! |
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Post by dacairns on Mar 2, 2020 12:13:58 GMT -5
There should be a BAA on file. Is there anyway we can use the telephone instead of this blog?
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