beth
New Member
Posts: 2
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Post by beth on May 6, 2021 14:15:52 GMT -5
Hi - I'm adding staff to our CenteringCounts account, and one of our staff is not receiving an invitation email to set up an account. I double checked that she was entered as a CenteringCounts user and given full access. I deleted her from the staff and then re-entered her, and still no email arriving to her inbox. She checked her junk email, etc. Is there another way to get her account set up?
Thanks!
Beth
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Post by Tanya Munroe on May 7, 2021 8:14:27 GMT -5
Hi - I'm adding staff to our CenteringCounts account, and one of our staff is not receiving an invitation email to set up an account. I double checked that she was entered as a CenteringCounts user and given full access. I deleted her from the staff and then re-entered her, and still no email arriving to her inbox. She checked her junk email, etc. Is there another way to get her account set up? Thanks! Beth Hi Beth, that is odd - thanks for trying again and for having her check spam (it's usually there). I'd suggest submitting a ticket here to our troubleshooting team and they'll bump it up to our IT team if they can't figure it out easily. Thanks for your patience! |
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